If the product you ordered does not reflect the image and description in the catalogue, you may return the product ordered on the creativecollection.ca website for exchange or refund within fifteen (15) calendar days from the delivery date. Beyond 15 calendar days, regardless of cause, no return or claim for reimbursement will be honoured.
Returned products must be in their original condition and packaging together with their purchase invoice or a copy in the case of a partial return.
If you received an item as a gift from creativecollection.ca, you may exchange it for another item of equal or greater value (the difference in price must be paid by you, the recipient of the gift). Please contact our Customer Service Department who will send you the pre-paid label by email.
If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honored.
If you ask for a refund, CREATIVE COLLECTION will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the goods returned by crediting your charge or credit card. The shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.), if you did not use the pre-paid return labels system.
CREATIVE COLLECTION has sole discretion in determining whether the products are in original condition when returned to creativecollection.ca website.